Privacy Policy

Last updated: 6 June 2025

At Stepwise Fitness, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use the Stepwise App, or work with us as a client.

1. Who We Are

Stepwise Fitness is a UK-based personal training service offering online and in-person coaching. We provide personalised fitness and nutrition plans through our website and the Stepwise App.

2. What Information We Collect

When you interact with us, we may collect the following types of information:

  • Personal details: Name, email address, phone number, date of birth, gender
  • Health and fitness information: Goals, physical activity readiness (PAR-Q), injuries, medical conditions, training history
  • Payment and billing information (processed securely via our third-party provider)
  • Usage data: Information about how you use our website or app (e.g. workout completion, app engagement)
  • Messages and check-ins: Communication with your trainer through the Stepwise App

3. How We Use Your Information

We use your data to:

  • Provide you with safe, effective, and personalised training and nutrition coaching
  • Track your progress and tailor your plan over time
  • Communicate with you about your sessions, updates, and support
  • Respond to enquiries or support requests
  • Improve our services and client experience
  • Fulfil legal, tax, or administrative obligations

We never sell or share your personal data with third parties for marketing purposes.

4. How Your Data Is Stored

Your information is stored securely using trusted platforms, including Trainerize (powered by ABC Trainerize, a Trainerize company). These services are GDPR-compliant and implement strict safeguards to protect your data.

Access to your data is restricted to your assigned trainer and Stepwise administrative staff where necessary.

5. Third-Party Services

We may use the following third-party providers:

  • Trainerize: For training delivery, communication, and progress tracking
  • Stripe / PayPal: For secure payment processing
  • Google Analytics: To understand website usage and improve performance

These providers only receive the information necessary to perform their function and are committed to data protection.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete data
  • Request that we delete your data (subject to certain legal obligations)
  • Withdraw consent at any time for data collected based on consent

To make a request, please contact us.

7. Cookies

Our website uses cookies to improve user experience and help us understand how visitors use our site. You can control cookie preferences through your browser settings.

8. How to Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of the last revision.