Terms of Use

Last updated: 6 June 2025

Welcome to Stepwise Fitness! These Terms of Use govern your access to and use of our website, services, and the Stepwise App. By using our services, you agree to these terms. If you do not agree, please do not use our website or coaching services.

1. Who We Are

Stepwise Fitness is a UK-based personal training service offering personalised fitness and nutrition coaching, both online and in person. Our services are delivered through our website and via the Stepwise App, powered by Trainerize.

2. Use of Our Services

By signing up for any of our training or coaching plans, you agree to:

  • Provide accurate, up-to-date personal and health information
  • Use your plan as intended and follow all reasonable safety advice
  • Respect your trainer’s time, boundaries, and communication expectations
  • Not share your plan or app access with others

All coaching is intended for individual use only. Sharing materials, workouts, or login details without permission is strictly prohibited.

3. Health Disclaimer

All training and nutrition services provided by Stepwise Fitness are for educational and coaching purposes only. You agree to:

  • Consult your GP or medical provider before beginning any new fitness or nutrition program
  • Immediately inform your trainer of any changes to your health that could affect your training
  • Acknowledge that participation in physical activity carries inherent risks

Stepwise Fitness and its coaches are not responsible for injuries or health outcomes resulting from misuse or failure to disclose relevant health information.

4. Payments and Subscriptions

All payments must be made in advance and are non-refundable unless otherwise stated. We may offer recurring monthly plans or session-based packages.

By subscribing, you agree to:

  • Allow recurring charges if applicable (you can cancel at any time)
  • Provide valid payment information through our secure provider
  • Respect cancellation and rescheduling policies, which require [insert notice period] notice

Failure to meet payment obligations may result in suspension or termination of your access.

5. Cancellation and Refund Policy

You may cancel your coaching plan with [insert notice period, e.g. 7 days] notice before your next billing date. In-person sessions must be cancelled or rescheduled with at least 24 hours’ notice. Missed sessions may not be refunded.

Refunds are only provided at our discretion and typically not issued for partially used plans.

6. Intellectual Property

All content provided by Stepwise Fitness, including workout plans, videos, documents, and branding, is protected under intellectual property law.

You agree not to copy, share, or distribute any materials without express written permission.

7. Use of the Stepwise App

The Stepwise App (via Trainerize) is provided as part of your coaching experience. You must:

  • Keep your login details private
  • Use the app only for your own coaching and communication
  • Not upload or send inappropriate content through the platform

Stepwise Fitness reserves the right to revoke access to the app for misuse or breach of terms.

8. Privacy

Your personal data is protected under our Privacy Policy and in accordance with UK GDPR. By using our services, you consent to the collection and use of your information as described there.

9. Changes to These Terms

We may update these Terms of Use occasionally to reflect changes in services, regulations, or practices. We will post the updated version on this page, with the revised date.

10. Contact Us

If you have any questions about these Terms, please contact us.